Recreatex documentation

In order to register seats, you first have to enter the desired number after the selection of the desired price group:

If you have confirmed the number of seats by clicking on OK, you can decide if you want to select the seats yourself (based on the customer's preference), or if you want to have the seats automatically selected by ReCreateX on the basis of the defined rank system (Best Available Seats).

Select seats on the venue plan

If you want to select seats after the selection of the price group and the number of tickets, you have to click on in the window POS: select price group. In the example below, five tickets are registered at the tariff for Adults.

The venue plan will appear in which you can select the desired seats, for example:

In order to select one seat, you can click with the left mouse button on the desired seat. A selected seat is marked in yellow.

In order to select several seats, you have to continue pressing on the <CTRL> key while clicking on the desired seats, next to each other or not, with the left mouse button. In this case as well, all selected seats will be marked in yellow.

             or              

Another way to select several seats (only if they are next to each other) is by drawing a virtual frame around the desired seats. You can do this by clicking on the left mouse button and dragging the cursor over the zone you want to select and finally let go of the left mouse button.

If you continue pressing on the <CTRL> key while selecting zones, it is even possible to select several groups of seats within the venue plan.

	The methods described above can be combined to take both groups of seats as separate seats in one selection.

If you have selected all desired seats, you have to click on to continue.

	Only if you have selected as many seats as you have entered before on the basis of a price group, you will be able to continue. The value under Total seats on the right of the window thus has to be equal to the value under Selected and the value under Remaining consequently has to be 0, for example:

Moreover, the following buttons are available within the venue plan:

	Close window WITHOUT saving the selected seats.
	Deselect all currently selected seats.
	Find seats of a certain customer.

After confirmation of the seat selection () the system either immediately returns to the POS selection screen and the sale/booking can be finished (see paragraph Book/record), either additional actions have to be executed before the sale/booking can be finished (see paragraph 'Extra actions').

Seats in block

In order to make a venue plan more organised, available places are often divided into blocks. A block is in fact only a reference to an underlying venue plan. In the example below the seats of the balcony are organised in such a block.

You can always call up the contents of a block by double-clicking on the desired block. The plan of the selected block will then appear, for example:

Selecting seats in a block can be done in the same way as selecting seats in the general venue plan (see previous paragraph). If you want to return from the block to the main venue plan, you can do so by clicking on the button , or by hitting the <Backspace> key on your keyboard.

	The current occupancy is visible directly on the block.

Unblock seats

It is possible to define on event level that certain seats have to be "blocked",after which these seats can not be sold/booked. Dependent on the blocking code setting, it may be possible to unblock blocked seats in order to sell/book them anyway.

If it is allowed to unblock the seats, you can do so in two different ways, dependent on a specific parameter setting (Automatically unblock blocked seats).

• If it is not allowed to unblock several seats in one go, you will have to unblock them one by one. You can do this by clicking with the right mouse button on the blocked seat after which the system will ask you if you want to unblock the selected seat. After the confirmation, you will have free access to the seat.

• If it is, however, allowed to unblock several seats in one go, you can do so by dragging a frame around the seats to be unblocked with the right mouse button. Do pay attention that in this case no confirmation message will appear and that the seats in question will be immediately unblocked.

According to BAS system (ranks)

If you select seats according to the BAS system (Best Available Seats), ReCreateX will determine which seats are chosen on the basis of the ranks defined on venue level. If seats are selected in this way, the venue plan is not used.

If you sell/book tickets according to the BAS system, you only have to click on immediately after the selection of the price group and the number of tickets.

After confirmation, the system either immediately returns to the POS selection screen and the sale/booking can be finished (see paragraph Book/record), either additional actions have to be executed before the sale/booking can be finished (see paragraph 'Extra actions').

If only standing places are booked/sold for the selected event, you first have to click on the button Seat/standing in the window POS: select price group (thus before selecting the price group):

In this way, you indicate that you will sell/book standing places.

Next, you can select the desired price group and fill in the desired number of standing places.

After confirmation of the number, you can click on in the window POS: select price group.

Afterwards, the system either immediately returns to the POS selection screen and the sale/booking can be finished (see paragraph Book/record), either additional actions have to be executed before the sale/booking can be finished (see paragraph 'Extra actions').

	If you want to return to the seats mode, you can click again on the button Seat/standing that on that moment (in terrace mode) will look as follows:

It is possible to book/sell both seats as standing places within one ticket registration.

In this case, you can work in the same way as when selling seats or standing places separately (see previous paragraphs).

Take into account, however, that if you want to register both standing places as seats using the venue plan, you first have to specify the number of standing places before selecting the desired seats in the venue plan. After confirmation of the seat selection in the venue plan, the window POS: select price group is in fact automatically closed to continue settling the sale/booking. If you would thus select the seats first, it would no longer be possible to enter the standing places within the same registration.

A booking in option is registered if the customer is not yet entirely sure if he will effectively book the tickets. Customers having a booking in option will usually be contacted if the number of free seats for the event are running out.

	It is definitely not the intention that a booking in option is recorded/paid for at registration. If a booking in option is paid for, it is automatically transferred into a definite booking. Consequently, booking in option only makes sense if it is allowed on the current point of sale to register bookings without immediately paying for them.

Booking in option is equal to the registration of a normal ticket booking/sale. In this case, however, you first have to click on the button In option before further settling the booking:

If you confirm by clicking on the button , the registration will be considered as a booking in option.

If a certain event is full or if the number of places maximally allowed has been reached, it is possible to register bookings on the waiting list.

In order to register a booking on the waiting list, you immediately have to click on the button On waiting list in the window POS: select price group (thus without entering the number of seats/standing places):

The window below will appear:

In this window you have to specify the customer, modify if required the (registration) date, and fill in the desired number of seats/standing places.

Finally, you can click on to save the registration on the waiting list.

If afterwards places become free again, it is possible to change a certain waiting list registration into an effective booking. This has to be done, however, in the Ticketing module itself (see Ticketing - Usemanual 'TICKETING - Use').

If required, detailed information on the current event can be called up in the window POS: select price group. You can do this by clicking on the button Ticketing event information.

A new window will appear containing all sorts of detailed information on the event.

This window is purely informative. It is thus not possible to make modifications here.

If you want to return to the POS screen, you have to click on .

If it has been defined on event level that the source (where has the booking customer heard/read/seen about the event?) has to be specified, the following message will appear after confirmation of the number of tickets in the window POS: select price group:

At this moment, the booking customer will be asked how he/she has gained information on the event.

First click on the right source in this window and confirm by clicking on the button .

The source code in question will be saved within the ticket booking. Such information is mainly used in function of business intelligence or market research.

If an access control article has been set up for the selected event and if it has been defined on point of sale level that it has to be asked to link possible membership articles (access control articles) to a fixed card when tickets are sold/booked at the cash register, the following message will appear after the confirmation of the number of tickets in the window POS: select price group:

This message allows you to decide if you want to link a card to the sold tickets or not.

If this is the case, the system will ask you to scan one or several cards at payment of the tickets.

In this window you can work in the same way as for the classic link between a card and a membership article (see chapter Membership).

If one or several options that can be added to the sale/booking of event tickets have been linked to the current event, the following message will appear after confirmation of the number of tickets in the window POS: select price group:

This window allows you to select the desired options and their quantity. After confirmation all chosen options will be added to the sale/booking.

	Avoid the use of the button . This will in fact cancel the sale/booking entirely. If you thus do not want to link options to the current sale/booking, it is better to immediately click on without choosing options.

If booking costs or administrative costs also have to be charged for the selected event, the following message will appear after confirmation of the number of tickets in the window POS: select price group:

Here you can see the automatically charged costs for the current booking and, if you wish so, cancel the costs in question by clicking on , or modify the number of tickets for which booking costs have to be charged by clicking on .

	Avoid the use of the button . This will in fact cancel the current sale/booking entirely. If you thus do not want to charge costs, you have to use the button to cancel the costs and continue by clicking on .