Consult passes
Note
The possibility to consult the Passes page is available only to specific venues . You can request Vintia support to enable this feature for your venue.
The Passes page displays passes for visits on or after the selected date and time. Use the arrow icons to navigate to a different date. You can also manually edit the date and time to view passes for visits on or after your selected date and time. Moreover, clicking on the order number will navigate you to the that order on the Orders page.
Refresh the passes page
Click the refresh icon in the top-right corner of the Passes page to retrieve the latest pass data.
Search passes
Using the search icon, you can search for passes based on pass ID, visitor email or order number.
Filter passes
You can filter the pass list by pass status, product type, and offer name.
Status
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Not used: Pass is neither scanned nor redeemed.
Used: Pass is either scanned or redeemed.
Cancelled: The pass has been cancelled.
Expired: The visit end date has passed.
Product type
If you want to view passes related to a specific product type, the pass list will be filtered by the selected product type(s).
Offer name
Add one or more offer names to filter the pass list view accordingly.
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Click Reset in the pass filter panel to resort to the default filter settings.
Export passes
Click Export in the top right corner of the Passes page to generate a CSV file containing the passes. You can select the month for which you want to export the passes.
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Note
Passes with an indefinite visit period will not be included in the export.
Pass details
Click on a pass record to view the pass details. The Pass details are grouped under the tabs Details and Customer.
Details
The tab Details contain various information regarding the pass such as the offer, order date, visit date, pass status and more. Clicking on the Order number will navigate you to that order on the Orders page.
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Customer
The tab Customer contains customer related information that was filled up at the time of checkout. The link View customer details will navigate you to the customer's record on the Customers page.
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