Consult orders
The page Orders provides an overview of the orders placed at various sales points. Moreover, you can perform specific actions related to managing orders on the Orders page.
Note
By default, the Orders page shows orders placed in the last 7 days. However, it is possible to filter orders for a specific date range.
Consult order details
To consult the various details of an order, click on an order record. In the side panel that appears, the order information is categorised under the tabs Order, Customer, and Payment.
In the tab Order, you can also consult the discount and/or the service fee, if it was applied to the order. The service fee syncs from Enviso to Recreatex at the time of sale.
Order actions
Hover over an order record. Note the more options button appears (three dots). Click on the more options button.
Depending upon the order status and other factors, you will be able to download and resend the tickets (Get tickets), cancel the order completely or partially (Cancel and Cancel tickets) or rebook the order.
For orders in Canceled status, no action can be performed.
Visualisation of the order list
At the bottom of the Orders page, you can select the number of records that are shown on the page at a time, as well as navigate to other pages to consult more orders.
Important to know about orders placed by your reselling partners
The Orders page also lists orders placed by your reselling partners from their Enviso Trade account. When the reseller updates the order status from their Enviso account, it will reflect on the Venue's side as well.
It is neither possible to cancel an order nor download/email tickets that are ordered from the indirect channel sales points. The reseller can cancel an order with a past visit date or if the pre-bill has already been generated for it. When the order is canceled a negative sale will be generated in the Recreatex app.
Search an order
Using the search function on the Orders page, you can search orders using search options such as order number, email, visitor name, and external reference ID.
Search by Order number: When searching by order number, an exact search will be performed, irrespective of the filter duration applied.
Search by Email, Visitor name, and External reference ID: When searching by any of these search options, a Like search will be performed. This means that the system will show search results that contain the search term, and may or may not be the exact match of the search term.
Moreover, the search will be performed for the data filtered as per the applied filter duration. By default, the filter duration is 7 days.
External reference ID
External reference ID allows you to search reseller orders, if the reseller uses a third-party tool for creating orders.
When a Reseller partner uses a third-party tool for creating orders, the ID generated for that order is synced back in Enviso as an External reference ID.
Note
On the Orders page, the search query will be applied to all the orders and not just the filtered orders.
For example, you have applied the filter to show Confirmed orders, and the order that you are searching for is a Cancelled order. In the search result, you will see that order even though the filter for Confirmed order has been applied.