Sales

You can define the period for which the voucher pass will be valid. The validity period of the voucher pass starts from the purchase date.

After selecting the fixed period, you can select the excluded days for the validity period. To do so, click Exclude days and select the days on which the visitors cannot redeem the voucher pass.

You can define the date range for which the voucher pass will be valid.

After saving the validity date range, you can also select an exclusion period and define the exclusion days for the voucher validity date range.

On the excluded days, the visitors cannot redeem the voucher. You can consult the excluded days in a calendar view.

Click Exclude and save to apply the excluded days.

If you wish to remove all the selected excluded days, click Reset.

The tab Access control allows you to link one or more access zones with an offer.

These access zones are created and configured with readers from Enviso Admin. To manage Access control, the user should have the user permission to 'Manage Infrastructure' (Admin app).

Select one or more access zones and click Save to link access zones with the offer.

To remove the selected access zones, click the delete icon and save the changes.

For an offer, you can link specific email templates for confirmed, cancelled and reserved orders.

Selecting a specific template can be useful when the offer is for a specific target group.

Example: For an offer 'Nova museum day-tour for school group', you can create and link confirmation email template that has contact details, remarks, or other details specific to school visits.

Important to know:

For Ticket offers, you can configure emails that will be sent to the visitor before and/or after they visit your Venue.

If enabled, you will be able to define the number of days when the email will be sent from the date of the visit. Moreover, you will be able to select a template for the pre-visit and post-visit emails.

You can manage the templates and translations for visitor engagement emails from the Admin app. By default the email language is English.

For Membership offers, you can configure sending emails to customers reminding them about their soon-expiring membership.

If the parameter Expiration reminder email is enabled, you can define how many days before the membership expiration a reminder email should be sent to the customers.

The template for the Membership expiry reminder email can be configured from the Admin app.

The section Visitor info Form allows you to link a form that will be used for collecting visitor information at the time of checkout - for orders placed through your direct channel sales points.

Cut-off time

This option is available for offers with time slots. It allows you to define the maximum duration until when the tickets can be booked before the event's start time. This can be useful if you need to make certain arrangements before the event/tour.

Example: Your tour begins at 9 am and the cut-off time is 15 minutes, it will be possible to book until 8:45 am on the same day.

Visit requires guide

This option is available for offers with time slots. It allows you to define whether the offer requires having a guide.

If enabled, you will be able to define the guide language and guide skills.

Guide languages

For a Total or Per day offer, the selected guide languages will be used to filter offers as per the selected guide languages on the Offer shop/Ticketing widget.

Guide languages

The languages in which guide(s) for this offer are available. To add guide languages, enter the language, thereafter click the add button to add the language. Note a tick appears next to the added language. To remove an added guide language, click the delete button. Note You can assign multiple guide languages to a regular offer and a group offer. However, when a visitor books such an offer, they can select only one guide language from the available options. For a description of types of offers, refer Offer type under Offer details

Guide skills

This parameter allows you to add any specific skill that is required for executing the guide task. Note To add guide skills, it must be first created from the Enviso Bookings app. Refer to add guide skills. For example, the guide should know the language 'English' to execute this offer's guide task. Once the Guide skill 'English' is added in the 'Other details' section, later when you want to assign the guide task from the Bookings app, you will see a filtered list of guides matching the skill 'English'. This makes it easier to assign tasks when the guide is required to have specific skills for the guide task.

If rebooking is enabled in Enviso Admin (Settings > Widget settings > Rebook order), you can enable visitors to rebook their orders for specific offers from their profiles on the Ticketing widget. This setting is available in the offer detail page of ticket offers, tab Visit.

Rebooking validity period

If enabled, this determines how long a pass remains valid for rebooking after the order confirmation date.

Important to know:

Scanning validity period

If enabled, this determines how long a pass remains valid for scanning after the order confirmation date.

Important to know:

You can define the basket expiry time in minutes. The expiry time cannot be less than 5 minutes or more than 60 minutes.

For example, the basket expiry time is set to 20 minutes, this means that the offers added to the basket can be kept in it for 20 minutes. After 20 minutes, the offers added to the basket will be removed automatically.

You can set minimum and maximum limits for the number of products visitors can add to their basket when ordering through the Ticketing widget. If they wish to order more than the maximum allowed quantity, they can do so by placing a new order.

Depending on the products added to the offer, you can define the product quantity minimum and maximum limits.

The option Enforce minimum, if enabled, enforces the visitor to add the minimum to their basket.

Important to know:

The Pay later option allows visitors to reserve their order and complete the payment later through the Ticketing widget. This option is available for Ticket and Membership offers.

Suppose an order includes multiple offers with different visit dates. In that case, the reserved order will be automatically cancelled if payment is not completed by the visit date of the offer with the earliest date.

For example, if an order contains two offers with April 1 and April 10 visit dates, and the visitor chooses the 'Pay later' option, payment must be made by April 1. If not, the order will be automatically cancelled.

If the option Pay later is enabled for an offer from Enviso Sales, the visitor will have the option to first reserve the order and complete the payment later.

When ordering via the Offers shop:

Upon reserving the order, a payment link will not be generated.

When ordering via Ticketing widget:

Visitors can search for a specific order using the order number and email in the guest order flow (without needing to log in) and complete the payment to confirm the reserved order.

On checking the reserved order on the Orders page (tab Order), you can consult the date by when the payment must be made.

Update quantity for a Pay later order:

It is possible to increase or decrease the product quantity for the reserved order. However, it is not possible to add a new product to the order.

Once the product quantity is updated, you can consult the change history from the History tab of the order details.

Moreover, the visitor will receive an email notification for the order update. You can define the email template 'Order updated' from Enviso Admin.

Pay later settings

Confirmation cut-off time

When enabling the 'Pay Later' option for an offer, you can also define a confirmation cut-off time—the deadline by which the visitor must complete the payment. If the payment is not completed within this timeframe, the order will be automatically cancelled.

Example: If the cut-off time is set to 3 days, the visitor must complete the payment within 3 days of placing the order via the Ticketing widget. If not, the order will be cancelled automatically.

Reminder email

Enabling the 'Reminder Email' option allows you to specify how many days before the confirmation cut-off time a reminder email should be sent to the visitor, prompting them to complete the payment.

You can also choose the email template that will be used for the reminder. The Payment Expiry Reminder email template can be configured in Enviso Admin.

Important to know: