Selling on Offers shop
The page Offers shop allows you to sell offers that are enabled for the direct channel sales points. The Offers shop page can be accessed from the bottom of the side menu.
 |
Note
The user should have permission to sell on the Offers shop. User permissions can be managed from Enviso Admin > User roles (Manage offers shop).
On the page Offers shop, select an offer.
Next, add products to the cart. For a per day and time slot offer, you will be required to additionally select the date and time of the visit.
On the Add tickets screen, you can:
Increase or decrease the number of tickets using the '+' or '-' buttons corresponding to a product.
Click Checkout , and you will be navigated to the checkout page to fill in the visitor's details and reserve the order.
Depending on the offer type (per day, per slot, group offer, ...) you will be required to fill in more details such as selecting a visit date, time slot, guide language and so on. In case of offers with a guide, it will be possible to place an order with respect to available capacity and guide's availability for the selected date and time slot.
If you wish to add more offers to the cart, click Add to cart. You will be redirected to the Offers shop page to add more offers to your cart. While on the Offers shop page, you can hover over the button Cart to see the added offers or click on it to proceed with checkout.
On the page Checkout, you can consult the orders added to the cart, provide visitor details and reserve the order.
It is also possible to remove individual products or the entire offer, add more offers to the order as well as add a promo code.
Once you reserve the order the reservation confirmation pop-up will show the order number as well as the information that an email has been sent to the visitor's provided email.
If you're using Enviso Pay for payments, the pop-up will also contain a payment link using which the visitor can make the payment. For a detailed description, refer to Pay by link.
To confirm the order, go to the Orders page.
Hover over the order that you wish to confirm. Note the more options button appear. Click on the more options button and select Confirm.
Once the order is confirmed, note the order status changes to Confirmed.
For a detailed description of cancelling an order, refer to Order cancellation and refund.
Note
If an order is not confirmed within 30 minutes of reserving it, the order will automatically be cancelled.
Pay by link
If you use Enviso Pay for payments, you can send a payment link to the visitor along with the order reservation email.
On the venue's Offers shop, the payment link shows in the pop-up generated after the order reservation.
The visitor's reservation email will contain the Pay now button, which will redirect him/her to another page for making the payment.
Note
For this purpose, the Reserved order email template should be configured with the field 'Payment link' from the Enviso Admin app.
On the Orders page, click on the more options button. Select Copy payment link to copy the payment link and share it with the visitor, if required.
In case the system fails to automatically generate the payment link, you will have the option to 'Generate payment link' instead of the 'Copy payment link' option.
Selling Membership offers
Note
The feature to create and sell Membership offers has been made available to specific Venues only. You can request Vintia support to enable this feature for your Venue.
On the page Offers shop, select a Membership offer.
A Membership offer can be identified with a
tag on the offer card.
Select the memberships.
On the left side, you can consult the details regarding membership duration. Thereafter, click Add customer.
Next, enter the visitor's registered email address provided at the time of creating the visitor profile and click Verify.
Once verified, you will see Self and the Relations added to the visitor's profile.
Important to know:
In case the visitor doesn't have a registered profile, s/he will need to first create a profile on the Venue's website (via the Enviso Ticketing widget).
The venue user can create a profile for the visitor and add relations from the Customers page.
In case the visitor has not provided the first name and last name at the time of registration on the Enviso Ticketing widget, the membership assignee will show as 'Self'.
Click Checkout.
On the Checkout screen, you will have the option to select persons to assign memberships based on the number of memberships added to the cart.
Using the delete button, you can remove the memberships added to the cart.
Thereafter, fill in the visitor details and click Reserve in the top-right of the Checkout page.
Venues that have registered on Enviso Pay can get a payment link at the time of reserving the membership order.
Once the order has been reserved, go to the Orders page to confirm the membership order.
It is also possible to cancel the membership order from the Orders page. By using the option Copy payment link, you can share the payment link with the visitor for making an online payment.
Redeem voucher
Note
The possibility to redeem voucher codes on the venue's Offers shop is available to specific venues only. You can request Vintia support to enable this feature for your venue.
On the Offers shop, click Redeem voucher in the top panel.
 |
In the resulting pop-up, enter the voucher code to exchange for tickets and click Redeem.
 |
Next, you will be navigated to the Add tickets screen wherein you can add tickets based on the voucher configurations. Thereafter, you can proceed with the checkout process.
Once the order is reserved, the voucher code status will be changed to Redeemed. This can be consulted at the offer level, tab Codes.
 |
For a redeemed voucher code, clicking on the 'Redeem order number' will navigate you to the Orders page where you can further consult the order details for that voucher redemption.
 |