Rebook order
You can rebook per day offers and time slot offers. For time slot offers, you can rebook for another available visit date, time slot, and guide.
Note
Only confirmed orders placed from the direct channel sales points can be rebooked.
To rebook an order:
Go to Orders. Hover over the order line that you wish to rebook. From the more options menu, select Rebook order
Note
The option to rebook an order will be available only if the order contains at least one per day offer or time slot offer.
On the resulting screen, select the offer. Thereafter, select the new date and time slot (in case of a time slot offer).
Click Rebook.
Important to know:
Once rebooked, the visitor will receive an email for rebooking along with the new tickets. The tickets that were previously sent at the time of booking will automatically become invalid, and the visitor will have to use the rebooked tickets for the visit. You can configure the Rebook order email template from Enviso Admin.
The membership offers in an order cannot be rebooked.
The rebook order will be confirmed if the payment is completed for the extra cost. However, it will be cancelled if the payment fails. The rebook order will automatically be confirmed in case of zero extra cost for rebooking.