Product templates
The page Product templates allow you to create Standard size (A4) templates as well as Custom size templates. Additionally, you may have the option to create Responsive webpage template if that feature is enabled for your Venue.
Types of product templates
Standard size template
A standard size template is an A4 size template that can be used for tickets as well as memberships.
Once published, the standard-size templates are linked with tickets/memberships.
Anyone template must be defined as a default template. The default template will be used when no template is linked to a ticket/membership type.
The published standard-size templates are available to both, the direct and indirect channel sales points.
Custom size templates
Define the custom height and width of a template for tickets as well as memberships.
Once published, the custom-size templates are linked with direct channel sales points.
The visitor will receive PDF ticket/membership in the customised size when purchased from the defined onsite sales points.
No need to define a default template.
To communicate with the onsite sales points, integration with the Direct selling API is required.
Responsive
Note
The possibility to use a Responsive template is available to specific Venues only. You can request Vintia support to enable this feature for your Venue.
It is a web page template with a responsive layout.
Using a responsive template, you can deliver tickets and memberships to your customers as a web page link that they can open on their mobile devices.
When creating a template, there will be an additional step to choose either a static PDF layout or a responsive web page layout. Choose Web page template to create a responsive layout.
In case a Responsive template is enabled for your Veneue, setting a template as default works slightly differently.
At the time of placing the order, if a Standard template was set as default, the ticket/membership will be delivered as a PDF. Later if a responsive template is set as default, that ticket/membership will still be available as a PDF and not a web page link from Sales > Orders > Get pass (more options menu corresponding to the order).
In case a product template is available in multiple languages:
If a ticket/membership has already been generated in PDF for, for example, English and later a responsive template is set as default, then, the ticket/membership will still be available as a PDF for the English language (and not as a web page link).
However, for other languages, the ticket/membership will be available as a Pass link (a web page link).
For responsive product templates, you can set background image that will show as a banner image for the tickets and memberships delivered as a web page.
It is possible to create new templates, either from scratch or by customising the default template provided by Vintia. Once created, it is not possible to delete a product template.
You can add translations for standard-size as well as custom-size product templates.
Create product template
On the Product templates page, click Create in the top-right corner.
In the resulting pop-up, you can choose to either create a new template from scratch or customise the default template provided by Vintia.
Note
In case the option to create Responsive templates is enabled for your Venue, you will have a prior step of choosing the template format as PDF or Web page.
Next, you will be navigated to the template editor window.
Template name
Enter the name of the template. The template name is for your reference, and it will not be shown to visitors.
Template size
Here you can select from the options Standard size (A4) or Custom size.
Language
Note that the language selected is English. This is because a template is created in English, by default. Later on, it is possible to add translations in multiple languages.
Next, you can make changes to a template using the editing tools. For a detailed description, refer Edit product template
Edit product template
It is possible to edit the template name and customise the template using the template editor. For a Custom size ticket template, you can additionally edit the height and width of the template.
Using the tool panel on the template editor, you can customise the template.
You can add more fields from the Fields drop-down.
For the 'Fields' options that have height and width parameters, if you define measurement for one parameter and define the other as auto, the other parameter will automatically take its appropriate measurement as per the screen size when the ticket is downloaded.
You can preview the email template using the Preview button
in the toolbar.
After customising the template, you can either save the template as a draft, publish it or reset the changes made.
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Save as draft
If the changes have been saved as draft, the template will be flagged as Unsaved draft version on its detail page.
Publish
Allows you to publish the template. See further Publish product template
Reset
If you wish to revert to the default template provided by Vintia, use the Reset button at the bottom of the template editor.
Note
Vintia makes periodic enhancements in the system template. To make use of the latest changes in the System template, please reset the template.
Note that initially, a default template preview is shown on the detail page of a template. Later when the modifications made using the template editor are published, the preview is updated with the most recently published modifications.
Now when you revisit a ticket template, you will be able to link tickets for a Standard size (A4) template and and link sales points for a Custom size template. You can also add translations for the templates.
Publish product template
Publishing a product template will allow you to link a Standard template with tickets and a Custom template with onsite sales points. For a Standard size (A4) template, you will be able to choose to set a template as default.
Note that initially, a default template preview is shown on the detail page of a template. Later when the modifications made using the template editor are published, the preview is updated with the most recently published modifications.
Set a template as the default
It is possible to set a Standard-size PDF template or a Responsive template as default. This can be done in either of two ways:
At the time of publishing a template from the Edit template page.
Note
If a template is the only template or is already marked as the default template, the option to set the template as default will be disabled in the 'Publish product template' pop-up.
From the more options menu on a template card.
Important to know:
In case Responsive template is enabled for your Venue, setting a template as default works slightly differently.
When a Standard size PDF template is set as default:
The default Standard-size PDF template will not apply when a product is linked to a Standard-size PDF template.
When a product is linked to a Responsive template, the default Standard-size PDF template will apply instead of the linked Responsive template.
When a Responsive template is set as default:
The default Responsive template will not apply when a product is linked to a Responsive template.
When a product is already linked to a Standard-size PDF template, the default Responsive template will apply instead of the linked Standard-size PDF template.
Other remarks:
At the time of placing the order, if a Standard-size PDF template was set as default, the ticket/membership will be delivered as a PDF.
Later if a Responsive template is set as default, that ticket/membership will still be available as a PDF and not a web page link from Sales > Orders > Get pass (more options menu corresponding to the order).
In case a product template is available in multiple languages:
If a ticket/membership has already been generated in PDF for, for example, English and later a Responsive template is set as default, then, the ticket/membership will still be available as a PDF for the English language (and not as a web page link) from Sales > Orders > Get pass
However, after changing the default template to a Responsive template, when you choose another language, for example, Dutch, and click Download for Get pass, the ticket/membership will open as a web page in another tab.
Now going back to the Sales app, you will see the option to copy the pass link or open it in a browser.
Link tickets/memberships
Note
The option to link a template with tickets/memberships is available for Standard size (A4) ticket templates and Responsive templates. The Custom size templates are required to be linked with sales points.
Once you have published a Standard size (A4) template, you will be able to link it with the tickets or memberships for which the template will be used.
On the Product templates page, click on a Standard size (A4) template you want to link with tickets/memberships.
On the resulting page, click Link products in the top-left corner of the preview panel.
Next, select the tickets/memberships for which you wish to use the template.
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Note that you will see products in the following format:
Code | For a Ticket product, this is the ticket code as defined in Recreatex or in Enviso (in case of tickets created in Enviso). For a Membership product, this is the code automatically generated when creating a Membership product in Enviso Sales. |
Product name | For a Ticket product, this is the ticket description as defined in Recreatex or in Enviso (in case of tickets created in Enviso). For a Membership product, this is the name of the Membership defined at the time of creating it in Enviso Sales. |
Product type | Indicates whether the product is a Ticket or Membership. NoteMembership products will be shown only if the feature to sell Membership offers has been enabled for your venue. |
Renamed as in the offers | This column contains all the names that you have used for the tickets fetched from Recreatex at the time of creating offers in Enviso Sales. In Enviso Sales it is possible to rename the tickets fetched from Recreatex. Refer Edit ticket name and price. In case of a Membership product, these are the names used for the membership at the time of creating offers in Enviso Sales |
Click Link in the bottom-right corner of the window to link the selected products with the template.
Next, on the template preview page, you will be able to see the number of linked products.
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Important to know
It is possible to link one Standard size ticket template with multiple tickets. However, one ticket can be linked to only one Standard size ticket template.
For tickets that are not linked with any template, the default template for Standard size tickets will be used.
It is possible to link either Ticket-type or Membership-type products to a template.
Next, you can add translations for the product template.
Link sales points
Note
The option to link a template with onsite sales points is available only for Custom size ticket templates.
Once you have published a Custom size template, you can link it with the onsite sales points. The visitor will receive PDF tickets/memberships in the customised size when purchased from the defined onsite sales points. In this case, the custom template will over-write any standard-size template defined at offer-level.
On the Product templates page, click on a Custom size template you want to link with one or more onsite sales points.
On the resulting page, click Link sales points in the top-left corner of the preview panel.
Next, select the onsite sales points where you wish to use the Custom size template.
Click Link in the bottom-right corner of the window to link the selected onsite sales points with the template.
Next, on the template preview page, you will be able to see the number of linked sales points.
You can also add translations for the template.
Set background image
For your responsive product templates, you can upload a background image that will show as a banner image for the tickets and memberships delivered as a web page.
On the Product template page, in the section 'Responsive' click Upload background image.
Once uploaded, you will be able to view the uploaded image, as well as delete it.
Note
The possibility to use a Responsive template is available to specific Venues only. You can request Vintia support to enable this feature for your Venue.