Administration
The page Administration allows you to consult and modify the ticket template of your Venue partners from the menu in the right-side corner.
Edit ticket template
After selecting the Venue for which you wish to edit the ticket template, you will be able to see a preview of the Venue's ticket.
1. If the Venue has provided ticket templates in multiple languages, you will be able to select them from the 'Translations' section. Select a language for which you wish to edit the ticket template.
2. The 'Venue guideline' is the default template provided by the Venue.
3. After you have selected the desired language, click Edit to modify the ticket template. You will be navigated to the template editor window.
Note
It is not possible to remove any field from the Venue's template.
Tips for editing ticket template
You can add more fields from the Fields drop-down. Moreover, in case a field is accidentally deleted, you can add the field using the Fields drop-down menu.
In the tool panel, click the Maximize button to enlarge the ticket template editor.
After making the desired changes, you can preview the ticket template using the Preview button in the toolbar.
Publishing the template
After customising the ticket template, you can either save the template as a draft or publish it. You can, as well, switch back to the ticket template provided by the Venue using the Reset button. Your customisations will be overwritten by the Venue's template.
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In case you have saved the changes as a draft, the ticket template will be flagged as Unpublished changes.
Consult Venue ticket template
Select a Venue from the drop-down list to consult its ticket template.
When a Venue publishes an updated ticket template, you will receive a notification for it in your Enviso Trade account.
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Additional Info
Additional details such as policies or instructions can be added to ticket templates along with translations. This allows you to provide visitors with relevant information directly on the ticket. Venues will see the information you provide in English by default.
Note
The information entered in the Info tab is displayed on the ticket in the language selected by the visitor. If no translation is provided for a specific language, the content will be shown in English by default.
Manage Product Template
When template access is disabled
When Manage Ticket Template toggle is disable by the venue for a specific partner. In this case, you will no longer be able to consult or make modifications to the product template for that Venue. You will see the message as "This template is managed by the venue."
In this situation, the default product template configured by the venue is automatically applied when generating the ticket PDF.
Note
If you require access to the product template, contact your venue partner to request that the template settings be re-enabled for you.
Manage Template Access
When the 'Manage Ticket Template' setting is enabled by the venue for a specific partner, it is possible to view and edit the venue's template directly from the Administration page.
If the venue has configured translations in multiple languages, the template will be published for the reseller in the languages that match the reseller's configured languages.
Important: If a venue has configured the default template translations in Dutch and German, and your reseller account's translation language is Dutch, then only the Dutch translation of the venue template is published for your account.
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