Reserved orders
For a reserved order, it is possible to update, confirm or cancel it from the My orders page.
Update order
On clicking Update, you will be redirected to the Checkout screen. Click on the Edit icon to update the product quantity.
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Next, on the Update products page, enter the updated product quantity.
You can add another product by increasing its quantity from 0. This is applicable only to ticket and voucher offers.
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Once you have made the required changes, click Update.
Important to know when updating a reserved order:
If the venue partner has configured the Direct payment method for your reselling organisation, you cannot update a reserved order. You can consult the payment method in the offer details.
A maximum of 5000 tickets of single or multiple offers can be added to the cart per order.
This is for the optimal performance of the system. You can always initiate a new order to book more tickets.
When product quantity is updated, the current product price will apply, which may differ from the price at which the products were reserved.
For a membership offer, the product quantity can only be updated to a reduced quantity. It is not possible to increase the reserved quantity.
For a membership offer, you will not have the option to add another membership product by increasing its quantity from 0.
If a product quantity is updated to zero, that product will be removed from the order. However, if there is only one product in the order, the quantity cannot be reduced to zero. In this case, you can cancel the order from My orders > Options - Cancel.
When updating an order, it is not possible to change the visit date or slot time.
Confirm and cancel order
Generally, for a reserved order, you can confirm of cancel it. See further, Manage confirmed order and Cancel order.
Note
If the venue has configured Direct payment for your reselling organisation, you cannot confirm the order. Only the venue can confirm it. You can consult the payment method in the offer details.
Copy payment link
The Copy payment link option is available for reserved orders if the venue has configured Direct payment for your reselling organisation. The visitor can use this link to make the payment for the order.
